Exchange Policy

1. Eligibility for Exchange

• Items can be exchanged within 14 days of receiving your order.
• Products must be unused, in their original packaging, and in resellable condition.
• Custom-made, personalized, or clearance items are not eligible for exchange.

2. Exchange Process

• To request an exchange, please contact our support team at chic-unique106@outlook.com  with your order number and reason for exchange.
• Once approved, return instructions will be provided.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• After receiving and inspecting the item, we will process the exchange and ship the replacement product.

3. Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please notify us within 3 days with photos as proof.
• We will arrange a free replacement or offer an alternative solution.

4. Items Not Eligible for Exchange

• Custom or personalized items.
• Clearance or final sale items.
• Products that show signs of use or damage after delivery.

5. Contact Us

For any exchange inquiries, please reach out to chic-unique106@outlook.com or +6010 895 3541.